Business Building and Personal Development Topics

Harold has created 25 different presentations to educate and stimulate employees as well as business leaders. Each seminar can be customized to fit your needs. These 10 presentations are designed for all businesses looking for that "powerful push in the right direction."

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Am I The Leader I Need To Be?

Ever wonder if you have what it takes to be an effective leader? This program identifies the 11 qualities all genuine leaders seem to possess. During this session we will measure your propensity to lead and give you a push in the right direction to improving your leadership quotient. So, whether you’re leading you’re a business, your church group, little league team, or the people in the parts department at your plant, this session is ideal for anyone who has the need and desire to lead others.

Length: 60 minutes - 3 hours

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Cover All Four Bases To Achieve Superior Customer Relations

Superior service is something customers expect from the businesses they patronize. Yet, rarely does even the most mundane customer service program, such as walking customers to an item they are looking for achieve 90% compliance at store level. Why? Few operators take time to:

1. Determine what the customer really wants from us. They guess!
2. Select and perfect a finite number of personalized, impactful customer service programs. They shotgun!
3. "Sell" these programs to their people. They dictate!
4. Benchmark and celebrate their success. They assume!

This session explains how to avoid these mistakes and achieve the distinctly powerful competitive advantage of superior customer relations.

Length: 60 minutes - 3 hours

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Help Wanted! BUILDING The Team of Your Dreams

“Finding” good help has never been easy. With the short supply of employable candidates, the only viable alternative today is to “BUILD YOUR OWN.” Admittedly, ”BUILDING” is more involved than “BUYING” good help. But the good news is, “BUILDING” creates more associate loyalty and a stronger organization.

The skills needed for “BUILDING” a solid team must include:

1. Presenting an inspiring, compelling ORIENTATION program.
2. COMMUNICATING regularly with associates.
3. Affecting behavior with a constructive DISCIPLINE process.
4. RECOGNIZING above average performance.
5. Setting challenging goals during PERFORMANCE REVIEWS.

Mastering these 5 skills will work to BUILD the team you have always dreamed of. This session is appropriate for all who manage others.

Length: 60 minutes - 3 hours

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It's About Time

This session is about TIME. How it’s wasted. And how it can be used more effectively.

We will analyze the bad habits people have that waste time and share many time saving techniques identified in the diaries of highly rated and profit-oriented managers.

If you frequently find yourself wishing a day was 26 hours long or that there were 8 days a week, this session may be time well spent.

Length: 60 minutes - 3 hours

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 Here Comes the Future. Will I Survive?

Participants will be asked 10 questions. Answers to these questions will provide some objective insight into the business’ future viability.

This fast-paced and revealing session is a great keynote and is sure to be provocative to all who attend.

Length: 60 minutes - 3 hours

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 The Next 3 Years... Strategize Or Agonize

"To Fail to Plan is to Plan to Fail,” the old adage goes. With all the new retail formats encroaching on “your turf” there might never be a more appropriate time to consider a serious attempt at strategic planning.

This session is an easy-to-understand approach to strategic planning and how to make it a part of your company’s culture. No college degree is required. Just a willingness to commit some management time to making your future less chaotic, more fun and profitable.

This topic is a must for owner/operators, company presidents, and all leaders who want to give their organization the direction it needs to survive and grow in the years ahead.

Length: 60 minutes - 3 hours

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Riding the Wave of change

“Don’t rock the boat. If it ain’t broke don’t fix it. Let sleeping dogs lie. Who moved my cheese?” All familiar phrases bemoaning the most fundamental law of human nature…that CHANGE is inevitable.

So, why bemoan CHANGE if its coming our way anyway? This session will explain the inevitability of CHANGE and how to embrace it. We will highlight two dramatic change agents underway today and demonstrate how to get your team on board and ride the waves of CHANGE.

This session is of paramount importance to all those in business today.

Length: 60 minutes - 90 minutes

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What to Do to Improve Follow Through

Are you frequently frustrated by a great plan that never seems to materialize or a pet project that “died on the vine?” Ever wonder why some people work through to a conclusion while others seem to ‘sink’ in midstream? Then this session is the one you’ve been waiting for. This session is about making things happen.

It offers management techniques designed to insure follow through. These best practices are proven. They are effective. And best of all, they can be adapted to suit your personality and organization’s culture.

By attending this session and embracing at least 7 of the 10 techniques, mid-managers, supervisors, and owners will begin to see enthusiastic starts to their projects and programs lead to fulfilling finishes with rewarding results.

Length: 60 minutes - 90 minutes

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Ready? Set! Goals.

Are you often frustrated by your inability to get things done personally and through others? Do you struggle with putting your goals down on paper? Do you know to spell out your goals using words, numbers, and actionable steps?

Thousands of retail managers can’t seem to get enough things done on time, personally or through others. And the reason is amazingly simple. They don’t know how to write a goal, a S.M.A.R.T. goal, or an Actionable S.M.A.R.T. Goal.

As one retailer told me, “learning to write an Actionable S.M.A.R.T. Goal was a life-changing experience for me.” Make it one for you. See illuminating before and after examples and learn the “how tos” of great goal crafting.

This session is for all of us who have had a dream, a realistic dream and left it out there…unfulfilled. It is also for those who write goals and rewrite goals and rarely see the benefit of the exercise.

Length: 60 minutes - 90 minutes

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Liars and Tyrants, I’m Bored. Oh my!

The New Employee’s 1^st 30 Days

Ever wonder how your newest associates are really treated during their first 30 days on the job? Sure, you have an idea. But would you believe that somewhere in your company a brand new associate was just…

1. Scheduled to start on a Saturday with only 4 hours training or…
2. Issued a used and unwashed smock previously worn by a chronic smoker or…
3. Scheduled to work 3 straight evenings without a trained supervisor or…
4. Told to mop the restrooms without any training on her first night or…
5. Told to wear a name badge with someone else’s name because the P-Touch machine was broken or…
6. Introduced to the store manager…3 weeks after being hired

This session will showcase the good, the bad, and the very ugly ways we introduce new associates to our world. You’ll see that we are more of the culprit than the victim when it comes to new associate turnover.

This session will show you the importance of evaluating your new associate orientation program and how to make the early phase of their relationship with your company infinitely more positive. It is ideal for senior managers as well as middle managers responsible for recruiting and developing new associates.

Length: 60 minutes - 90 minutes

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